Online interation of patients and health professionals

Fill out a Health Declaration Form

In the case of certain diagnoses and as a general rule when visiting some GP surgeries, a Health Declaration Form has to be filled in before the consultation. Usually this form is completed in the waiting area while waiting for the consultation. This service enables the patient to fill in the form whenever it is the most convenient for him/her and guide the patient to enter data warning him/her when data entered are out of the normal ranges or do not seem correct.

Removing time constraints for completing the form and adding online checks improves the quality of the information entered into the form and consequently the information on which clinical decisions will be taken. Additionally, producing the Health Declaration Form in electronic format also enables GPs to look at them before the consultation if they so wish and to store them in their EHR system for easy further retrieval.

Ask a question to a physician/nurse

This service allows citizens to ask question to their treating physician/nurse by secure mail or secure account-based message transfer through portal solutions. This results in a saving of time by the citizen because the question can be asked at any time and does not require the availability of the physician/nurse at the time such as when the question is asked over the phone.

The physician/nurse equally benefits from the service because he/she is not interrupted by a phone call when he/she is busy doing other things. The physician/nurse instead can give a reply whenever this is convenient for him/her, unless the patient has indicated that the question is urgent. In this latter case clear protocols will be put in place to ensure that the patient has instant access to the relevant healthcare professional.

This service will also lower the threshold for the patient to ask questions and consequently will improve the quality of care.

Notification services (reminder messages, SMS, email etc)

Notification services cover a broad range of situations in which reminders are necessary: vaccinations, appointments for consultations, surgeries, dental care, rescheduling of appointments already confirmed, etc. A particular use of reminders concerns the assumption that reminders sent at the time when a drug has to be taken, could increase compliance with the treatment. The latter will have major benefit for both the citizen and Health Authorities / Health Insurers.
Integration of Decision Support Systems

This service will enable the EHR to integrate citizen-oriented decision support applications such as drug dose recommendation based on patient parameters (e.g. blood analysis, vital signs, patient reported signs and symptoms) Examples are regulation of anticoagulation therapy, regulation of diet, and drugs relating to diabetes resulting in the potential for improved patient care and reduced costs.